Analytic Trouble Shooting - Instructor Led Virtual Workshop

Workshop Overview

When it comes to solving problems, and preventing reoccurrence, there’s little time for trial-and-error. With Kepner-Tregoe’s Analytic Troubleshooting workshop, you will consistently increase the operational efficiency of your production environment by getting to the root cause of your problems—and fixing them for good. KT’s Analytic Troubleshooting workshop integrates quality and productivity efforts. And because our troubleshooting approach is agnostic to a specific technology, machine or process—your organization can use it as a foundational skill for statistical process control, lean manufacturing, Six Sigma, total productive maintenance, self-managed work teams, and other programs.

Audience: Ideal for front line staff, including quality managers, analysts, technicians, problem and incident managers, service desk staff, auditors, and engineers, as well as first responders such as production operators, trades and maintenance individuals. 

Key Benefits

Cut through the clutter & complexity to systematically find root cause for tough

Systematic troubleshooting approach that serves as a solid foundation for Six Sigma, Statistical Process Control, and Lean manufacturing.

Find cause and prioritize problems, describing them in detail and identifying and testing possible causes—eliminating those that don’t make sense to reduce unnecessary spending.

Differentiate between types of problems, and ask focused, probing questions to gather the right information.

Learn to think beyond the fix to avoid future problems. 

Skills Developed

The Kepner-Tregoe Analytic Troubleshooting workshop helps you develop skills related to finding cause and taking action. Through this workshop you will learn how to:  

• Identify different types of problems.
• Prioritize, describe, and document problems thoroughly.
• Identify and test possible causes to curtail trial-and-error and costly fixes.
• Select a fix and then evaluate to think beyond it to avoid future issues.
• Clarify goals, find smart alternatives, and balance risks.
• Explore other areas that could be similarly affected by a problem.
• Plan the implementation and evaluate. 

Workshop Details

Duration: 3 days led by live instructor via WebEx

Learning Tools Included: All workshop attendees will receive access to KT Solve Lite and online post-workshop learning support tools (coaching videos, tips, tricks, worksheets, and more) with a My KT membership

Certification Credits: 2.1 CEUs 

Training Options: Public Sessions can be directly booked on this page or you can contact us to schedule a session for your team.